Our entire team is focused on your success

Whether you've chosen our Marketing or Email API plans, there's always a dedicated expert available to help you!

Our Marketing plan includes a Customer Success Manager who will be with you every step of the way to help you make the most of your shiny new platform. From set up through to regular business reviews, this expert will know your challenges inside out and provide you with the guidance you need to accelerate your growth through more powerful marketing campaigns. Automation, template management and transactional emails will be a breeze!

With our Email API plan, you'll get a Technical Account Manager who specializes in deliverability and GDPR compliance, to help set your developers up for success with the Email API and ensure you're off to a flying start.

Following the signature of your custom Enterprise contract with your Account Executive, your newly assigned dedicated Account Manager will reach out to you to discuss your use cases and prepare a tailored onboarding plan for you and your team. In parallel, they'll be setting up your account, backed by our team of technical experts, so that you can get going as soon as possible.
An important part of the implementation of Sendinblue is the "warm up" of your dedicated IP address, which will ensure best-in-class deliverability. With most customers, the overall onboarding process takes 6 to 12 weeks.

Our training support doesn't stop there! We’re constantly working to bring you platform updates and improvements. Your CSM will train you on each new feature for your specific use cases, so that you can continue to make the most of the platform.

At Sendinblue, we're focused on your success. In addition to your dedicated Account Manager, your Enterprise plan gives you access to a dedicated Customer Support team who's ready and willing to help you with day-to-day queries. Available via chat, phone or email, they've very reactive and speak 6 languages so you'll be in good hands!

What's more, our comprehensive professional services custom packages are built specifically for you to respond to your specific requirements. A workshop on integrations? Help with your deployment? An extra in-depth study of your deliverability? Let’s make it happen!

Solidarités International, a non-profit organization that operates global humanitarian actions, explains how Sendinblue has helped them face their fundraising and emergency campaigns challenges on a daily basis by supporting them in the digitalization of the fundraising process, whilst ensuring donor loyalty.